Items left in our vehicles are logged and held centrally. Most items are recovered within 24 hours.
How to report lost property
- If you’re still in the app: tap “Report lost property” on the trip in your history. The driver gets an instant alert.
- Or call us on 0800 EASYCAB at any time of day or night.
- Or email us at hello@easyminicab.co.uk with your booking reference and a description.
What we do
- We notify the driver within 30 minutes.
- We check the vehicle within 60 minutes of the next trip’s end.
- If found, we hold the item at our office or arrange a return drop-off (£10 charge to cover driver time).
- You can collect free of charge from our office during business hours.
Items we hold and how long
- Standard items: held for 28 days, then donated or disposed of.
- Documents (passports, IDs): held for 90 days.
- Electronics: held for 28 days.
- Cash: handed in to police as found property within 7 days.
- Valuable items (jewellery, watches): handled per the same rules and locked in our safe.
Verification
To collect, you’ll need to confirm the booking reference and provide a description of the item that wasn’t in your original report (e.g. brand, contents, distinguishing features). Photo ID may be required for high-value items.
Questions about this page? Contact us at hello@easyminicab.co.uk or 0800 EASYCAB.